Support
Support Services
Breqwatr offers comprehensive maintenance and support for our products to ensure our clients success. No nonsense, no complexity just the assistance you might need when you need it.
Have any questions?A White glove approach to client success:
24/7/365 Availability
Your business is always on so are we. Our team is available to assist whenever you need us.*
Expert level engineer access
No gate keeping or delay. We provide our clients with direct access to expert level support engineers
Secure Remote Assist
Our Remote Assist Appliance (recommended with all Breqwatr installations) provides a secure tunnel to your Breqwatr cloud so that our engineers can provide hands-on, real-time assistance with issue diagnostics and repair as well as system updates and upgrades.
Support Levels Available
Choose the right support level that meets your business requirements.
| Feature / Benefit | Essential | Premier* |
|---|---|---|
| Support Availability (phone / email) | Business Hours | 24/7/365 |
| Replacement parts onsite | Next Business Day | 4 hours |
| Onsite technician for critical issue resolution | Not available | 4 hours |
| Software updates and version upgrades | Yes | Yes |
| Software update and upgrade assistance (scheduled) | Business Hours | 24/7 |
| Keep Your Hard Drives (KYHD) | Optional | Optional |