Support

Support Services

Breqwatr offers comprehensive maintenance and support for our products to ensure our clients success. No nonsense, no complexity just the assistance you might need when you need it.

Have any questions?

A White glove approach to client success:

24/7/365 Availability

Your business is always on so are we. Our team is available to assist whenever you need us.*

Expert level engineer access

No gate keeping or delay. We provide our clients with direct access to expert level support engineers

Secure Remote Assist

Our Remote Assist Appliance (recommended with all Breqwatr installations) provides a secure tunnel to your Breqwatr cloud so that our engineers can provide hands-on, real-time assistance with issue diagnostics and repair as well as system updates and upgrades.

Support Levels Available

Choose the right support level that meets your business requirements.

Feature / Benefit Essential Premier*
Support Availability (phone / email) Business Hours 24/7/365
Replacement parts onsite Next Business Day 4 hours
Onsite technician for critical issue resolution Not available 4 hours
Software updates and version upgrades Yes Yes
Software update and upgrade assistance (scheduled) Business Hours 24/7
Keep Your Hard Drives (KYHD) Optional Optional
Feature / Benefit Support Availability (phone / email)
Essential Business Hours
Premier* 24/7/365
Feature / Benefit Replacement parts onsite
Essential Next Business Day
Premier* 4 hours
Feature / Benefit Onsite technician for critical issue resolution
Essential Not available
Premier* 4 hours
Feature / Benefit Software updates and version upgrades
Essential Yes
Premier* Yes
Feature / Benefit Software update and upgrade assistance (scheduled)
Essential Business Hours
Premier* 24/7
Feature / Benefit Keep Your Hard Drives (KYHD)
Essential Optional
Premier* Optional